Machine Learning to boost
your client relationship

Capitalize your operationnal expertise!

Demo

How does it work?

Kapitaliser
  • 1

    Ask your question


  • 2

    Kapitaliser gives you the right answer

  • 3

    If it doesn’t know, it will ask the appropriate person for you

  • 4

    Next time, it will answer you directly because it has learnt

90%
Of redondant questions are automatically replied
1
Expert for hundreds/thousands of users
+25%
Client satisfaction
+10%
Employee performance

Benefits

EASY-TO-USE

An userfriendly interface, intuitive, requiring no training.

COLLECTIVE INTELLIGENCE

Kapitaliser helps you to build common always relevant & up-to-date core knowledge.

GET ANSWERS QUICKLY

Get relevant up-to-date information when you need it.

BUSINESS ACCELERATOR

Kapitaliser helps you to increase your team’s skills and efficiency securing your project.


SAVINGS

Kapitaliser spares the time and the energy of your team, insuring a rapid return on investment.


COMMUNITY MANAGEMENT

Kapitaliser helps you nurture and pilot your communities. It can also help in the optimization of your change management strategy.

Use cases

PRODUCT INFORMATION

Your sales team can instantaneously inform your customers on your latest services and product offers. Your sales team improve, they become more efficient having incorporated the knowledge shared with their colleagues.

+10%
Sales
+25%
Customer satisfaction
+30%
Collective intelligence

SMART CITY

Redondant questions are answered automatically, so experts of the city hall can provide answers to all citizens, without being overflowed with phone calls or emails.

-50%
Phone calls & e-mails
+25%
Citizen Satisfaction
+20%
Experts' work quality

CRM (EXTRANET)

Your internet site becomes dynamic and allows you to better understand your prospects’ and customers’ needs and bring them instantaneous responses on a 24/7 basis.

+10%
Sales
+20%
Rebounds
+30%
Customer Loyalty
+30%
Customer Satisfaction

PROJECT (CHANGE MANAGEMENT)

Collect questions from the people impacted by your changes (organization, information system….) and provide them with immediate responses. Align your organization on best practices.

-20%
Project risk
+30%
Deployment speed
-30%
Training cost

TRAINING

Train your staff and your customers when they feel the need (10-20-70) and optimize your blended learning.

+50%
Operational time win
-40%
Training cost
-50%
Time spent on training deployment

SUPPORT

Automatically handle recurring questions. Bring immediate responses to the questions of your employees, prospects, customers and optimize your support service which will respond only once to new questions only.

-70%
Calls & E-mails
-30%
Response time
+20%
Customer Satisfaction
45
Customers
160k
End Users
+15k
Questions / Answers

Testimonials

  • "What convinced me is the great simplicity of the application.”

    Gregory - Satisfied Support IT Manager

  • "we have drastically reduced the number of telephone calls and emails. We now can focus on important matters."

    Anastasia - Satisfied Support Manager

  • "I can identify training needs and dynamically share knowledge between experts and end users. This facilitates my deployment and it makes it more secure.”

    John - Satisfied Project Manager

  • “This tool helps me to obtain responses very quickly when I am working. This makes me earn a lot of time. It is very efficient.”

    Kim - Satisfied Employee

Customers

. . .

* All these companies are clients of Cogiway with satisfaction

Multi-device and agnostic engine

Kapitaliser has been developed with a Responsive Design interface enabling access on pc, tablet and mobile phones.

Kapitaliser is an open system, using API and web services. It can be connected to your web site, intranet or extranet with just a few clicks.

Kapitaliser Responsive
Kapitaliser Monitoring

Monitoring & Business Intelligence

Kapitaliser helps you monitor your community:

- Most frequent questions
- Most active users
- Response speed of your community
- Dynamism of your business/technical experts
- Number of connections
- Geographical Location
- Over time statistics
...

Events

22-24 March 2015

PARIS

22-24 March 2015

PARIS

22-24 March 2015

PARIS

22-24 March 2015

PARIS

03-04 February 2017

LONDON

Contact

For a demo or a partership, contact-us:

Request a demo
  • (+33) 1 30 66 32 37
  • 231, rue Saint Honoré - 75001 PARIS